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  • Director Clinical Technology & Informatics
    Tufts University
    Tufts University


    Tufts University has retained Diligent Partners with the exclusive management of this important
    search. Qualified, interested professionals with relevant industry experience are invited to submit
    their resume/CV in MS-Word format to George Sheth, Managing Partner, at Please refer to “Tufts Director Clinical Technology and
    Informatics – Dental School” in the Subject field.


    With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world. Tufts' unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement.  Tufts University School of Dental Medicine (TUSDM) offers a diverse, interdisciplinary, and patient-centered educational environment renowned throughout the world. Since Tufts’ founding in 1868, they have been committed to excellence in education, research, patient care, and community service.  At TUSDM, they train their diverse body of students and residents to practice dentistry in the 21st century. By treating patients in the school’s Teaching Clinics and through a variety of externships at hospitals and government-sponsored dental clinics around the country, their students and residents understand not just how to apply science to practice, but how to employ compassion in the treatment of human illness.

    What You'll Do

    Reporting to the Tufts University Vice President and Chief Information Officer with a dotted line reporting relationship to TUSDM’s Executive Associate Dean, the Director provides leadership for the school clinical IT team, including all information systems that support delivery of patient care, clinical and pre-clinical education, and research. The Director ensures responsive and reliable day-to-day operations, supporting the school’s research enterprise, the development of plans for the growth of clinical information technology, and advancing the application of health science technology.

    Responsibilities include administration, implementation, and support and training related to the clinical information systems installed across the school. The Director provides oversight for the integration of technology and associated data with clinical practice. He or she leads and/or participates in committees representing the needs and requirements of clinical operations and serves as an advocate for the use of information technology in the clinical setting. In addition, the Director works collaboratively with other areas within Tufts Technology Services (TTS), TUSDM, TuftsMedicine (, and other internal and external stakeholders to ensure a leading-edge technology environment that directly supports the clinical and related teaching and research needs.


    Primary Leadership Accountabilities

    • Develops, oversees, and implements coordinated, long-term strategies to provide high quality clinical information systems to clinical operations and related teaching and research at the school.
    • Creates and maintains a strategic 3 to 5-year technology plan.
    • Proactively assesses and anticipates user needs through periodic rounds with individuals and individual clinical services to provide support and service, including discussion of opportunities to take advantage of existing tools and workflows.
    • Identifies information system requirements and recommends and executes workflow changes, including overseeing resolution of conflicting requirements for clinical systems across the departments.
    • Ensures clinicians and staff have a high level of customer satisfaction with services and products provided. Serves as primary escalation point for IT emergencies.
    • Keeps abreast of new developments within clinical informatics. Maintains a strong understanding of technology and its evolving applications pertinent to school needs.
    • Collaborates with clinical teams and administration in researching, developing, and selecting new technologies that will improve the clinical process and workflow.
    • Develops and oversees implementation of an analytics and reporting infrastructure to support operations, research, and teaching.
    • Extends and enhances the use of analytics and data-driven decision-making.
    • Ensure that IT systems and strategy support revenue objectives for clinical operations.
    • Actively manages vendor relationships with technology providers including taking a leadership position within the user community, proposing, and prioritizing enhancement requests and developing upgrade plans.
    • Guides choices between customized and off-the shelf solutions.
    • Keeps abreast of best practices in technology in school health science practice and care.
    • Advances and transforms the application of technology in clinical practice.
    • Participates in and represents the technology in the school in professional organizations.
    • Supervises, mentors, and provides professional development opportunities to the Clinical IT staff.
    • Understands and enforces compliance with federal and state guidelines and policies (HIPAA, etc.).
    • Ensures best practices having to deal with cybersecurity.


    Daily Operational Responsibilities
    • Oversees assignment of items to the appropriate entity (software vendor, IT, Training, Operations).
    • Ensures that systems and integrations are functioning at a high level.
    • Manages projects and initiatives to improve the technology environment.
    • May lead weekly client support meetings.
    • As needed, assists school leaders on other technology projects.
    • Serves as key member on committees concerning technology at the school and the university.

    Required Leadership Competencies
    • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
    • Strong business partner (customer) focus, with a consultative, collaborative, client-service, and team-oriented style.
    • Experience effectively managing relationships with internal business partners, service partners, and vendors.
    • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
    • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
    • Prioritization skills and experience.
    • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
    • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
    • Excellent verbal, written, and interpersonal communication skills.
    • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
    • Ability to combine strategic business and technical direction and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented. Ability to work independently, plan workload and deliver on commitments.

    What We're Looking For

    Required Education and Experience
    • Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of progressive management, or Bachelor’s Degree and 5 years working in a clinical setting with preference for experience with health science practice/care.
    • At least 2 years working with clinical systems software.

    Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community.

    TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. As the Clinical IT leader for TUSDM, you’ll get to support and work closely with those who are leaders in the teaching and research of dental medicine. If you have such a passion to lead IT in such a field while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the School. For more about TTS, see their departmental website: For more information about TUSDM, see



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