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Job Summary

1. Assists in development, implementation, and evaluation of the Peer Academic Success Mentoring program.
2. Oversees front desk operations, including management of Academic Success student workers and graduate assistants.
3. Develops and implements marketing and communication strategies to promote Peer Academic Success Mentoring and the Academic Success unit.
4. Serves as advocate for all university-wide academic success initiatives.

Position Type: Full Time

Type of Recruitment: General Public

Minimum Qualifications

• Master’s Degree in education, training, higher education administration, or related field
• Working knowledge of the Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
  Working knowledge of information and communication technology systems used as tools to support advising, mentoring, coaching, tutoring, or other academic success services.
• Working knowledge of college-level peer tutoring and mentoring, student development theories and practices, and program assessment and evaluation strategies.
• Effective written, interpersonal, and oral communication skills.
• Demonstrated ability to recruit, hire, train, supervise, and evaluate student employees.
• Demonstrated ability to prioritize in a multi-task environment and exercise independent judgment.
• Ability to assess needs, gather/analyze data, and adjust communication strategies.
• Ability to be proactive and generate new ideas and strategies.
• Ability to prioritize complex and at times competing goals.
• Must be able to establish and maintain effective working relationships with students, faculty, and staff.
• Considerable customer service experience in an educational or business environment.