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Job ID: 189015

Assistant Ombudsperson (7390U) - 36560
University of California, Berkeley

Date Posted Jul. 5, 2022
Title Assistant Ombudsperson (7390U) - 36560
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Other Administrative Categories
  • Business & Administration

Assistant Ombudsperson (7390U) - 36560

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The Staff Ombuds Office is an independent department that provides strictly confidential, impartial and informal conflict resolution and problem-solving services for all staff, non-senate academics, and faculty who perform management functions. The Staff Ombuds Office is a safe place to voice and clarify concerns, understand conflict situations, and find effective ways to respond.

Services provided by the Staff Ombuds Office include:
  • Conflict analysis Strategies to resolve and prevent disputes Identification of options and information Communication and conflict coaching Mediation Group facilitation Tailored trainings in conflict resolution Resource referrals Systemic issue analysis and feedback

Application Review Date

The First Review Date for this job is: 06/10/2022. For full consideration, please apply by June 26th, 2022.


Intake and Case Coordination
  • As first point of contact, provides assessment of employee needs, evaluates case urgency, and triages cases to appropriate university resources. Assesses callers' workplace issues to determine whether Staff Ombuds Office services are appropriate. Explains the services and standards of practice of the Staff Ombuds Office and prepares callers for initial in-office appointments by setting expectations about ombuds services. May offer suggestions to employees on how to effectively prepare for a meeting with the Ombudsperson or other campus resources by helping callers organize their thoughts or clarify their goals. Schedules all appointments; coordinates caseload and case dispositions for the Staff Ombuds Office. Briefs ombuds on intake and provides research of organizational structures and relevant policies in preparation for initial appointment with the Ombudsperson. Greats all visitors to the Staff Ombuds Office and ensures completion of intake forms.

Conflict Resolution
  • Provides impartial, informal, independent and confidential conflict resolution services on cases of moderate complexity. Utilizing conflict resolution and mediation techniques and skills, independently works with individuals to present a range of options to resolve conflict by candidly discussing problems and issues and assisting the person to analyze options. May provide sufficient guidance at time of contact to make an in-office appointment unnecessary. Engages in case consultation with Ombuds regarding workplace conflict issues and participates in all case review meetings. Adheres to and promotes Ombuds' standards of practice and code of ethics. Analyzes complex workplace conflict issues and concerns brought to department and provides feedback to the department regarding campus systemic issues.

Database Management & Analysis
  • Provides accurate database entry and timely database management for Staff Ombuds Office caseload. Provides comprehensive data gathering, organization, input, and analysis of anonymous visitor demographics, conflict issues, office utilization, trends, and accomplishment and activities. Using principles of data visualization, produces graphs and charts for all Staff Ombuds Office reports and outreach presentations and materials. Provides analytical and programmatic input regarding workplace trends and organizational issues brought to the office.

Outreach & Training Coordination
  • Identifies and creates new opportunities to promote Staff Ombuds Office services. Provides outreach presentations to promote awareness of the ombuds office. Updates website content and writes Ombuds News articles. Produces promotional flyers and announcements for Staff Ombuds Office services and workshops. Advertises ombuds training through campus listservs and available communication mechanisms. Keeps up-to-date on campus resources; connects staff with current and new campus programs, events, and opportunities by featuring these on the Staff Ombuds Office website, resources shelves, or electronic devices. Manages training registration and enrollment. Prepares copies of training materials for all Staff Ombuds Office workshops and courses.

Administrative Services
  • Responsible for administrative and business functions for small independent ombuds department, including notetaking, office organization, copying, purchasing, filing reimbursements, reviewing monthly expenses, verifying financial transactions, resolving encumbrances, monitoring adherence to budget, troubleshooting, and fulfilling campus compliance requirements, such as Key Controller, Building Coordinator/Safety Officer. Schedules all meetings with campus leaders, staff organizations, and staff resources. Liaises with Chancellor's Immediate Office as part of administrative cluster and attends administrative meetings as needed. Responsible for updating departmental manuals, guides, and forms, and compiling assessment of survey results and training evaluations. Provides recommendations for and implements departmental process improvements.

Required Qualifications
  • Bachelor's degree in related area and/or equivalent experience/training, including completion of the International Ombudsman Association Foundations of Organizational Ombudsman Practice course, basic mediation or conflict coaching courses. Thorough understanding of conflict resolution techniques and principles. Knowledge of and ability to adhere to ombuds standards of practice and code of ethics. Strong interpersonal communication skills to deal effectively with a broad and diverse range of people in a complex, multi-layered organization, including effective listening, empathy, sensitivity, and discernment skills. Strong problem-solving skills, including skill in independently determining root causes of problems, and skill in offering options and ideas for resolving conflict. Full understanding of the role of the ombuds office and ombuds office professionals. Thorough knowledge of and/or ability to learn the campus, its resources, infrastructure, policies and procedures. Significant presentation skills. Excellent administrative skills. Skill to collect, organize and analyze relevant statistical data. Experience with Word, Excel, Adobe Acrobot, FileMaker Pro or other similar database management software, and/or website content management software.

Preferred Qualifications
  • Master's degree in conflict resolution.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits. Annual salary is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Other Information

Hybrid work arrangements are available for this position.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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