Assistant Director of Financial Aid
University of San Francisco
The Assistant Director of Financial Aid is responsible for the development, coordination and supervision of the processes, procedures, and customer service standards required to effectively and efficiently manage financial aid applications and supporting documents. The incumbent is responsible for determining the financial aid eligibility of prospective and current students and assuring compliance with federal and institutional guidelines. Advises and counsels students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs. Also, to offer cross-functional service within the Enrollment Management Division by serving as counselor of the day and providing information about USF policies to students and families and work collaboratively with Student Financial Services staff to ensure excellent customer service.
-Counsel students on federal, state, and institutional financial aid programs, regulations, and procedures for applying for financial aid and satisfactory academic progress requirements.
-Collect documentation/information necessary to resolve conflicting information.
-Evaluate student applications for federal, state, and institutional financial aid using both institutional and federal methodology
-Manage financial aid case load during recruitment cycle to determine financial need and award aid in accordance with federal and state law and institutional policy.
-Perform verification in compliance with statutory requirements.
-Ensure financial aid is awarded to eligible students, at the correct amounts, and by regulatory and institutional deadlines. Verify student enrollment and adjust student budgets and awards accordingly.
-Provide counseling to students regarding their financial concerns relative to their personal and/or academic problems and goals.
-Advise students on consequences of academic withdrawals and lack of satisfactory academic progress on Title IV funds for current and future semesters.
Work closely with Student Accounts, Registration and Admissions to resolve cross-departmental student issues.
-Represent the University of San Francisco by providing student outreach services at the invitation of internal and external agencies and recruitment events.
-Participate in other office initiatives as assigned.
-Maintain membership and participate in state and federal financial aid organizations
-Attend professional development workshops and local conferences/trainings to maintain knowledge of existing and new financial aid policies, practices and procedures.
-Other duties as assigned.
-At least two years of working experience in a financial aid office.
-Thorough knowledge and understanding of the Federal Title IV student financial aid rules and regulations for student eligibility, which includes needs analysis, verification, resolution of database match flags, identification and resolution of conflicting information, and awarding aid.
-Ability to evaluate applications for financial aid and make difficult decisions in a timely manner; to advise applicants regarding financial aid matters; to interpret and apply regulations.
-Knowledge of student financial aid programs; of modern office procedures and practices as applied to the operations of the financial aid office.
-Excellent organizational skills as well as demonstrated success in providing friendly, high quality customer service and effective outreach abilities.
-Must have excellent communication and writing skills in order to communicate complex information in response to inquiries and skill in using desktop and laptop computers.
-Ability to conduct community outreach presentations.
Additional Knowledge, Skills, and Abilities:
Experience with Banner financial aid, Campus Logic, and Workday.
Experience with institutional methodology
Counseling experience in a higher education setting, preferably in the area of financial aid.
Knowledge of Federal Title IV and state regulations.
Proficiency in Spanish.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individuals race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.