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Job ID: 116759

Faculty Ombudsperson
Villanova University

Date Posted Dec. 7, 2018
Title Faculty Ombudsperson
University Villanova University
Villanova, PA, United States
Department Administration
Application Deadline Open until filled
Position Start Date Available immediately
  • Other Administrative Categories
  • Human Resources

Faculty Ombudsperson

Posting Number: 20181948S

Position Type: Staff

Recruitment Type: Internal/External Applicants

Work Schedule: part-time/9-months

Department: 100-Provost

Position Summary

The aim of a Faculty Ombudsperson is to provide neutral, impartial, confidential, and informal assistance in the resolution of conflicts or problems affecting faculty that may arise in the academic or workplace environment. The Ombudsperson does not advocate for individuals, groups or entities, but rather for the principles of fairness and equity. The Ombudsperson will be independent but will send reports to the Vice Provost for Academics, the Chair of the Faculty Rights and Responsibilities Committee (FRRC) and if occasion demands, to the President.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

Conflict Resolution/Consultation and Referral:
Using standards of practice of the International Ombudsperson Association, provide impartial and confidential consultation to Villanova faculty who are aggrieved or concerned about an issue, including assisting in clarifying issues and generating options for resolution.
Encourage, when feasible and appropriate, the use of mediation and other informal means of conflict resolution as alternatives to formal grievance procedures.
Facilitate, when appropriate, group meetings using negotiation skills to enhance communication among the parties in conflict.
If appropriate, and while maintaining confidentiality, conduct informal fact-finding to better understand an issue from all perspectives. However, the Ombudsperson does not play a role in formal processes, formal investigations of problems brought to the Ombudspersons attention, or represent any side in a dispute.
After receiving an inquiry or complaint, identify the university policy or policies relevant to the inquiry or complaint.
Assist inquirers or complainants to interpret university policies and procedures.
If a Villanova faculty member wishes to proceed with a formal complaint, inform relevant parties to follow procedures defined in the appropriate university policy.
As appropriate, collaborate with other offices, including Human Resources, Office of Diversity and Inclusion, Office of General Counsel, University Compliance Office, Title IX Coordinator and others, to develop protocols for communication and information-sharing while balancing confidentiality considerations.
As appropriate, refer faculty to the respective office or person, e.g., Human Resources, Sexual Harassment Complaint Officer, Title IX Coordinator, Public Safety or others, concerning matters that are potential violations of law or University policy; and take other action as appropriate
Outreach and Education: Organize on-going educational activities and facilitate communication about the Faculty Ombudspersons role and scope to all potential inquirers.
Establish and maintain an Office of the Ombudsperson home page with links from the Office of the Provost website and from the Faculty Congress website.
Demonstrate a commitment to diversity, equity, inclusion, collegiality, and cultural awareness through actions, interactions, and communications with others.
Participate in the annual new faculty orientation.
Analysis and Feedback:
Meet periodically with the Vice Provost for Academics and the Chair of Faculty Rights & Responsibilities Committee (FRRC) and provide a report on any patterns of inquiries/conflicts that have been observed.
Participate in formulating recommendations for policies or practices that would reduce or eliminate any perceived negative issue, pattern or trend.
Develop, maintain, and report de-identified metrics to inform leadership of usage, issues, and areas of concern
Provide ongoing upward feedback regarding new or emerging areas of organizational concern.
Perform other duties and assist with projects as assigned.

Minimum Qualifications

  • Masters Degree required
  • Minimum of three years of relevant leadership experience or experience in mediation.
  • Hold a certified membership in the International Ombudsperson Association or a willingness to become certified.

Knowledgeable of, and deeply committed to the Code of Ethics and Standards of Practice of the International Ombudsperson Association.
  • Trained and licensed in conflict resolution and mediation or a willingness to become so trained and licensed.
  • Have or develop a keen understanding of Villanovas Faculty Handbook and other university policies.
  • Effective written and verbal communication skills.
  • Effective conflict resolution skills, including facilitation and mediation
  • Effective collaboration.
  • The individual must have a deep commitment to the well-being of the Villanova University, a commitment to the Universitys Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community.

Preferred Qualifications

  • Ph.D., J.D. or other advanced degree is desirable.
  • Experience preferably in a higher education setting
  • Experience working with employment law is desirable

Physical Requirements and/or Unusual Work Hours

Special Message to Applicants

Open to tenured Villanova faculty (full professors preferred) and to appropriately qualified external candidates.

Posting Date: 12/05/2018

Closing Date (12am ET):

Open Until Filled:

Salary Posting Information: Competitive; combination of overload payment and course release for VU faculty or salary for external applicant

Salary Band: J

Job Classification: exempt

To apply, visit:

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Villanova University is committed to providing leadership in the attainment of equal employment for all individuals. It is the policy and practice of Villanova University to recruit and select applicants on the basis of their qualifications and abilities. This effort is in compliance with all federal and state laws, including Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1975, Executive Order 11246, and the Americans with Disabilities Act.


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