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  • Director, Technical
    Center for Information Technology & Services
    Alcorn State University

    Department


    Center for Information Technology & Services


    Job Summary


    The incumbent works with all areas of the university that use Banner, from Finance to Registrars to Institutional Research and others. 

     


    Knowledge Skills and Abilities



    • Working knowledge of systems such as Ellucian BANNER ERP, Cognos and other systems

    • Working knowledge of IIBA BABOK, Six Sigma, PMI standards

    • Skilled in writing functional procedures and functional systems development specifications

    • Skilled in writing basic SQL queries

    • Skilled in delivery of required knowledge

    • Skilled in the use of standard Office applications on personal computers

    • Excellent communication skills, verbal, written and inter-personal 


    Essential Job Functions



    • Assist the University as a liaison from CITS in the support of University information systems by maintaining and contributing a thorough knowledge of University systems and inter-system integrations from a functional, business process, and procedures perspective

    • Create and maintain business process diagrams and procedures documentation of our customer business units and cross-functional business processes

    • Assist in developing ad hoc business intelligence reporting

    • Create written functional specifications and user acceptance test plans for application development projects

    • Coordinate testing of system modifications, and implementation of new business and system procedures

    • Perform end-user training of new functionality for system upgrades.

    • Analyze business systems procedures; develop business process diagrams, functional procedures and data standards of related business functions within and between business units

    • Work with functional users as a liaison from Information Technology Services to develop new procedures and system usage recommendations to meet changing business needs. Document functional business procedures and functional systems specifications

    • Develop project plans, manage project implementations. Work with functional users and technical staff to understand and communicate business priorities, impacts, risks, and develop solutions, workarounds, manage priorities and expectations 


    Qualifications



    • Master of Business Administration or Master’s Information Systems

    • 3-5years experience in Ellucian Banner ERP system 

    • 3-5years experience in higher education administration


 


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