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Director, TechnicalDepartment
Center for Information Technology & Services
Job Summary
The incumbent works with all areas of the university that use Banner, from Finance to Registrars to Institutional Research and others.
Knowledge Skills and Abilities
Working knowledge of systems such as Ellucian BANNER ERP , Cognos and other systems
Working knowledge of IIBA BABOK , Six Sigma, PMI standards
Skilled in writing functional procedures and functional systems development specifications
Skilled in writing basic SQL queries
Skilled in delivery of required knowledge
Skilled in the use of standard Office applications on personal computers
Excellent communication skills, verbal, written and inter-personal
Essential Job Functions
Assist the University as a liaison from CITS in the support of University information systems by maintaining and contributing a thorough knowledge of University systems and inter-system integrations from a functional, business process, and procedures perspective
Create and maintain business process diagrams and procedures documentation of our customer business units and cross-functional business processes
Assist in developing ad hoc business intelligence reporting
Create written functional specifications and user acceptance test plans for application development projects
Coordinate testing of system modifications, and implementation of new business and system procedures
Perform end-user training of new functionality for system upgrades.
Analyze business systems procedures; develop business process diagrams, functional procedures and data standards of related business functions within and between business units
Work with functional users as a liaison from Information Technology Services to develop new procedures and system usage recommendations to meet changing business needs. Document functional business procedures and functional systems specifications
Develop project plans, manage project implementations. Work with functional users and technical staff to understand and communicate business priorities, impacts, risks, and develop solutions, workarounds, manage priorities and expectations
Qualifications
Master of Business Administration or Master’s Information SystemsERP system
