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Job ID: 150558

Assistant Director - New Student Services (4565U) 13322
University of California, Berkeley

Date Posted Dec. 2, 2020
Title Assistant Director - New Student Services (4565U) 13322
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Academic Affairs
    Student Affairs

Assistant Director - New Student Services (4565U) 13322

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: December 21, 2020. Applications will be under review beginning the first week of January.

Departmental Overview

New Student Services (NSS) empowers undergraduate students to succeed and facilitates their transition to UC Berkeley. This process is known as the Golden Bear Experience, which consists of two parts: Before Students Arrive (advising and prep, online) and After Students Arrive (Move-In, Golden Bear Orientation, and Getting Your Bearings, on campus). UC Berkeley hosts the largest welcome week model orientation in the country by collaborating with 100+ campus partners and utilizing the talents and leadership of over 800 continuing students in multiple roles.

Our Mission
The overarching goals of the Golden Bear Experience are to:
  • welcome new students into UC Berkeley's scholarly community and lay the foundation for fostering their intellectual identity
  • create opportunities for participants to gain an understanding of academic requirements
  • create opportunities for participants to connect with university and college resources, services, and support structures
  • create opportunities for participants to engage with campus traditions and the range of UC Berkeley's unique cultural communities
  • create opportunities for participants to engage with their peers and the broader campus community
  • set the path for a lifelong relationship with the campus

New Student Services is a department that reports to the Associate Vice Chancellor and Dean of Students Office within the Division of Student Affairs.
The Division of Student Affairs aims to advance the learning and personal growth of students by providing leadership, services, and opportunities that enable students to succeed in and contribute to a diverse and global society. The Office of the Associate Vice Chancellor for Student Affairs and Dean of Students, its Centers, and staff create environments to educate, support, and challenge students to seek and follow their purpose, build resiliency, transform themselves, and engage communities. To learn more about the Associate Vice Chancellor and Dean of Students Office, please visit


The New Student Services Assistant Director has primary responsibility for coordinating transitional programs for 8,500 new students and their family members each year. As part of the NSS Leadership Team, the Assistant Director takes on primary responsibility for the recruitment, supervision, and training of all continuing student engagement required to operate Golden Bear Orientation. This includes six year round paid Student Coordinators, 60 mid level paid Orientation Mentors and over 600 volunteer Orientation Leaders. Additional responsibilities include:
  • Student Development: researches, develops, and executes training and supervisory structure continuing student staffing. Recruit, hire, train, and supervise 60 Orientation Mentors who will in turn recruit, train, and supervise 750 volunteer Orientation Leaders. (45%)
  • Programming: oversees, designs, and implements components of the Golden Bear Orientation program in collaboration with other NSS professional and student staff, and possibly campus partners. Articulates program needs, including OL training and budget impact.(20%)
  • Supervision: annually recruit, train and supervise graduate student. Graduate student will have oversight over individual Golden Bear Orientation programming, develop and execute Orientation Leader accountability, support facilitation development of Orientation Mentor class, and draft an annual proposal for New Student Services based on yearly assessment. (20%)
  • Transition: Develops and maintains relationships with internal and external campus stakeholders critical to program success including liaison with the LEAD Center, Residential Education,Transfer Student Center, Cal Alumni Association, Career Center, etc. Makes recommendations to management for changes and/or development of program design and applicability related to student transition following Golden Bear Orientation based on best practices. (15%)

Required Qualifications
  • Bachelors degree in related area and/or equivalent years experience/training
  • 3+ years equivalent professional experience/training in student affairs/higher education.
  • Demonstrated experience working with student-facing programs
  • Demonstrated experience developing and facilitating training programs, including train the trainer.
  • Demonstrated experience supervising and/or advising student staff
  • Ability to build working relationships with, and prioritize the competing demands of, students, staff, faculty, administration, and community stakeholders.
  • Intercultural competence around fostering an equitable and inclusive environment and challenging organizational policies and practices that may be exclusionary.
  • Requires verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
  • Advanced knowledge of advising and counseling techniques, dialogue facilitation, and conflict mediation.
  • Effective and persuasive communication skills for a variety of audiences and situations.
  • Working knowledge or the ability to gain knowledge of common University policies, processes, and procedures.
  • Thorough demonstrated knowledge of student development and leadership theory.
  • Working knowledge in administrative procedures and processes including word processing, spreadsheet and database applications.

Preferred Qualifications
  • Previous experience in orientation or new student-focused department
  • Master's Degree in related professional field and/or equivalent years experience/training.
  • Advanced level knowledge of student development theory, multicultural competencies, advising and mentoring competencies; emerging research on parents of college students, course design and development, and leadership development and training.

Salary & Benefits

This is a full-time career position. Salary is commensurate with experience. Hiring range is $68,000 - $72,000/annually

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

UC Berkeley currently anticipates non essential staff to work remotely through June 2021. If Golden Bear Orientation (partial/fully) will be in person for Fall 2021, it will be the expectation that Assistant Director is on site. Open to flexible work schedule outside of peak seasons/events e.g. Golden Bear Orientation, large scale student staff training, etc.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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