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Job ID: 195939

Director of Student Success Center
American International University

Date Posted Oct. 3, 2022
Title Director of Student Success Center
University American International University
Kuwait City, Kuwait
Department Academic Affairs
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Academic Affairs
    Student Affairs

Director of Student Success Center

American International University - Kuwait


Reports: VP – Academic Affairs


Job Role

This position will work closely with other stakeholders to ensure student retention at AIU throughout the students’ lifecycle. In this role, you will supervise the overall operations of the student success center and the coordination of a variety of services to help students to succeed outside the classroom. This includes but is not limited to academic advising, and individualize and group tutoring through the writing Clinic, Math lab, English Foundation Program, and other academic disciplines offered by AIU.


Key Responsibilities:

  • Develop and implement creative retention strategies to engage students and support student success during their time at AIU.
  • Hire peer tutors, and teaching assistants in coordination with VPAA.
  • Prepare and approve timesheets for all tutors and teaching assistants.
  • Provide training for all tutors and teaching assistants.
  • Plan and provide small group and individualized tutoring.
  • Maintain a working relationship with faculty to provide tutoring assistance to students.
  • Plan, direct, and review the activities and operations of student tutoring and academic advising.
  • Provide support accessibility to online courses.
  • Maintain strong communication with tutors, faculty, and other departments regarding the Center programs and services.
  • Identify, plan, market, advertise and execute a series of in-house presentations to provide information and training on the center services.
  • Promote the services of the Student Success Center to the AIU community and share success stories.
  • Proactively identify at-risk students and implement effective mentoring and advisory strategies.
  • Articulate and supervise academic advisors and maintain student advising study plans.
  • Coordinate with VPAA and Deans the advising process and availability of faculty to support academic advising.
  • Coordinate and maintain data on retention and student success.



  1. Master’s degree minimum in a relevant field
  2. Minimum 3 years of work experience in higher education institutions with experience related to student success.
  1. Strong work ethic with the ability to work nontraditional hours, as necessary.
  2. Knowledge of current employment and recruiting trends.
  3. Excellent communication skills both oral and written.


About American International University: 

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.


For more information about AIU visit:



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Contact Information

  • HR
    American International University
    Saad Al Abdullah - East of Naseem Block 3
    Kuwait City
  • +965 22262500


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