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Assistant Director, Academic Advising Center (33867)
Northern Illinois University
The Academic Advising Center at Northern Illinois University (NIU) provides developmental academic advising for students who are undecided, exploring majors or interested in pre-professional health programs (i.e. Pre-Medicine, Pre-pharmacy, Pre-Dentistry, etc.) It is housed within the Office of Undergraduate Studies in the Division of Academic Affairs. The first-year advisor’s primary function is to work with undergraduate students who have completed 24 credits or fewer, of college-level courses.
The assistant director supports the mission of the Academic Advising Center (AAC) by providing reports, data, analysis, and technical support for student success platforms at NIU (i.e. Navigate, MyNIU, and SLATE) in order to improve student success, persistence, and ultimately, graduation rates. In addition, this position is responsible for analyzing complex problems for information processing (platform/machine) solutions and assists with coordinating platform/system activities related to data imports from the NIU SIS. The assistant director reports to both the Director of the Academic Advising Center and the Program Director for student success and advising platform (Navigate) in the Vice Provost’s Office, as well as assisting with analyst and platform requests from higher-level, divisional personnel.
Essential Duties and Responsibilities
- Configures NIU’s student success and advising platform to translate complex academic information in understandable and effective ways for students and advisors to use to keep students on track throughout their college career.
- Performs comprehensive analysis of related user needs and objectives in the student success and advising data processing application.
- Builds and maintains conceptual and logical data models for student success outcomes and related data.
- Builds and maintains data visualization dashboards in PowerBI or Tableau Public, as well as assisting with producing Excel reports with interactive pivot tables and builds and executes reports and queries.
- Serves as the primary liaison with the NIU Catalog to ensure that catalog updates are entered into the student success and advising platform, including changes that occur for active catalog years.
- Consults with academic and advising partners to configure academic plan templates within the platform for future academic catalog years.
- Engages with NIU Catalog director for catalog development and maintenance needs.
- Consults with NIU’s Division of Information Technology (DoIT) and Records and Registration to ensure applications and systems function for integrated data processing applications (i.e., SLATE, Navigate, MyNIU).
- Prepares, defines, modifies, and designs information processing system definitions and operational flow charts and procedures.
- Executes and applies cross-checks and audit procedures to ensure accuracy and standardized, reliable procedures and practices for information processing system operations.
- Updates data in the platform, including adding new To-Do and Key Dates for the next academic year.
- Create and execute assessments to measure the impact of the AAC.
- Track and report on measurable student success outcomes.
- Identify and map student learning outcomes for academic advising in the first year.
- Work closely with the Director of the AAC to improve advising programs and initiatives based upon assessment data.
- Consults with advising and academic partners to enter academic plan templates into the student success and advising platform.
- Consults with NIU DoIT analysts and third-party vendor representatives to develop solutions to existing or prospective complex data processing applications (e.g., Navigate Staff, Navigate Student, Academic Planner).
- Delivers trainings and advice to campus partners and personnel on computer usage techniques and subject-matter principles and practices (e.g., Excel functions, Navigate, Power BI / Tableau, flat file conversions).
- Evaluates uses and limitations of new information processing applications, tools or equipment.
- Maintains and update electronic training materials for advisors, faculty and other campus partners to support their ongoing learning of the student success and advising platform (e.g., screencasts, PDF guides).
- Create an annual AAC annual report, highlighting key initiatives and corresponding outcomes
Minimum Required Qualifications (Civil Service)
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. Bachelor’s degree in Operations Management/Information Systems; Curriculum and Instruction; or Student Affairs Administration.
2. A total of one (1) year (12 months) in education, training and/or work experience in the area of specialization inherent to the position*.
3. Experience in assessment and program evaluation in a university setting.
*Note: Master’s Degree in an area consistent with the duties of the position may be substituted for one (1 year) of work experience.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
1. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
2. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
3. Skill in analyzing information and evaluating results to choose the best solution and solve problems.
4. Skill in scheduling events, programs, and activities, as well as the work of others.
5. Skill in oral and written communication.
6. Ability to adjust actions in relation to others’ actions.
7. Ability to listen to and understand information and ideas presented through spoken words and sentences.
8. Ability to apply general rules to specific problems to produce answers that make sense.
9. Ability to develop specific goals, plans to prioritize, organize, and accomplish tasks.
10. Ability to work effectively with staff, the public, and outside constituency groups.
11. Ability to effectively plan, delegate, and supervise the work of others.
12. Ability to utilize various computer software packages, such as Accounting Software, query, etc.
13. Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems.
14. Ability to analyze and develop guidelines, procedures, and systems.
Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)
Master’s degree preferred in Operations Management/Information Systems; Curriculum and Instruction; or Student Affairs Administration.
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