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Job ID: 215022

Assistant Director of Ticket Operations
Auburn University


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Date Posted Jun. 12, 2023
Title Assistant Director of Ticket Operations
University Auburn University
Auburn, AL, United States
Department Athletic Ticket Office
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Associate/Assistant Director
  • Athletics
 
 
Job Summary
Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Operations! This position aids in the management and leadership of the athletic department’s ticketing operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball, and Softball). The Assistant Director must function in several leadership roles, including customer service, game-day operations, sport-specific ticketing operations, management for back-office ticketing software and technology, and conflict resolution. This individual aids in the selection and training of all student employees. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA, and SEC policies and procedures.

About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship, and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.
 
Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts, and more!
Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.
 
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions
  • Aids in the day-to-day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
  • Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
  • Serve as first line of supervision beyond part-time staff and student employees.
  • Manages all facets of ticket operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping). Including post-season ticket operations for select sport(s) and events.
  • Aids in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers, and other assorted groups.
  • Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.
  • Responsible for all reporting, requests, and Equerry reports regarding select sports.
  • Responsible for the screening, hiring, and training of ticket office student workers.
  • Coordinate management of the ticket office portion of the SharePoint site with Athletics OIT.
  • Assistant in managing Auburn Ticket Office social media accounts and strategy.
  • Responsible for the maintenance and distribution of ticket scanners at football and select other events, including scanner set up and distribution.
  • Responsible for upkeep and maintenance of all ticket-related equipment; ticket printers, office printers, copy machine, postage machine, etc
  • Travel to select events to administer and distribute player/coach/administrator tickets and will call.
  • Responsible for compliance with all state, University, NCAA, and SEC rules regarding ticket sales and distribution.
Minimum Qualifications

 

Minimum Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, Sports Administration, or related field

Level I- Bachelor’s degree plus 2 years of experience in intercollegiate or professional sports ticketing operations, or customer service.

Level II- Bachelor’s degree plus 4 years of experience in intercollegiate or professional sports ticketing operations, or customer service.

Substitutions allowed for Education:
10 years of experience in intercollegiate or professional sports ticketing operations, or customer service accepted in lieu of a degree

 
Please reference AcademicKeys.com in your cover letter when
applying for or inquiring about this job announcement.
 
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Contact Information

 
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