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Job ID: 124078

Assistant Director Freshman and Transfer Operations
University of San Francisco

Date Posted Jun. 4, 2019
Title Assistant Director Freshman and Transfer Operations
University University of San Francisco
San Francisco, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Student Affairs

Assistant Director Freshman and Transfer Operations

University of San Francisco


USF Hilltop Campus

Job Title:
Assistant Director Freshman and Transfer Operations

Job Summary:
The primary responsibility of the successful candidate is to deliver Admission Operations services for prospective and admitted students as well as a variety of university staff and faculty colleagues, and to provide leadership and direction for Operations initiatives. This individual will also provide cross-functional admission and enrollment services within Strategic Enrollment Management. The Assistant Director, Undergraduate and Transfer Operations reports to the Director of Enrollment Operations.

Full Job Description:
- Manages the data entry document process for freshman and transfer applications and inquires, including branch campus, which includes financial aid documents and current student documents
- Serves as the lead for questions and issues on behalf Enrollment Operations with the undergraduate admission team
- Manages, in conjunction with the Director of Enrollment Operations, the operational testing and troubleshooting for new and improved programs from the graduate, international, and online perspective
- Provides backup for the primary DSO
- Ensures the development of best practices and system improvements
- Works with vendors, students, staff and graduate offices to develop plans as technology and the needs of data management change
- Manages the review of daily error reports, applications, and resolves data problems in collaboration with the Director of Enrollment Operations. Manages the process of correcting those errors and improving the processes
- Assistant with Strategic Enrollment Management events as a representative of USF with prospective, currently enrolled and graduating students and their families
- Manages letter generation, production and mailing of decision letters and manages the publication inventory for freshman and transfer admission and the mail process for promotional materials
- Provide straining and procedures for staff new to the SEM division and to staff tasked with answering questions for prospective/current students, parents, and counselors via phone and email. Develops training material, documentation, support and programs to ensure best practice and impact
- Contributes to the yearly planning and evaluation of enrollment operations
- Represents Enrollment Operations and Strategic Enrollment Management on university committees and related operational needs
- Attend conferences and workshops as needed
- Performs other duties as assigned

Minimum Requirements:
  • Earned baccalaureate degree
  • 5 years of increasingly responsible work experience with one year minimum 1 year of customer service and data management experience
  • Ability to react to customers quickly, thoughtfully, and courteously
  • Budget experience preferred
  • Appreciation of and sensitivity to diverse cultures and lifestyles
  • Ability to communicate effectively both orally and in writing with diverse populations
  • Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously
  • Proven ability to work effectively as a team member
  • Ability to analyze and interpret data and make independent decisions
  • Flexibility to work some weekends and evenings as needed to cover special events and manage operational needs
  • Detail oriented with strong organizational skills
  • Computer proficiency including experience with windows, Microsoft Office, email systems, and internet research
  • Knowledge of Banner systems preferred

Full time

Pay Rate:

To apply, visit

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to Change the World From Here. For more information, visit"/>


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