Associate Director of Student Experience (4564U), Haas School of Business 16561
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: April 2, 2021
UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to increasing diversity and creating a welcoming environment for all. Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment, conducive to teamwork, collaboration, and career growth.
For more information about the Haas School of Business visit: https://haas.berkeley.edu/about/
Independently provides the full range of support services for a student program(s).
- Plans and delivers MBA student support services throughout the student lifecycle - from pre-orientation through graduation.
- Writes and edits timely student support services communications via email, newsletters, websites and social media.
- Ensures that existing services and programs are well-planned and organized.
- Assesses, creates and delivers new services, in person and via new platforms, as student services needs evolve.
Develops and maintains relationships with diverse groups of internal and external organization stakeholders critical to program and student success including those at the Haas School, at UC Berkeley and in the broader community.
- Full-time MBA Admissions
- Financial Aid
- Other MBA Program Offices
- Dean's Office
- Haas Technology Solutions
- Haas Events & Space Management Team
- Career Management Groups
- Berkeley International Office
- University Health Services
Provides recommendations, reports, and metrics on feasibility of new and current programs that enhance the student experience.
- Through formal survey and informal feedback processes, continuously monitors, assesses and reports on success of Program Office initiatives including:
- Pre-orientation processes and programming
- Orientation programming
- Program Office communications to students including newsletters, websites and emails
- Programs for student leadership development
- Student engagement and morale events
Provides ongoing transformational advising and leadership development to student leaders participating in student government, co-curricular programs and / or organizations on a wide range of issues. Advises student leaders on complex and sensitive issues. Brings extensive knowledge to a student generated field of interest and supports, guides and mentors students in formulating projects related to those issues. Guides students in interaction with campus leaders and represents students on these issues when appropriate. Coaches student leaders on communication and leadership skills.
- Advises, coaches and supports MBA student government leaders.
- Advises, coaches and supports MBA club leaders.
- Plans and presents club leader workshops.
- Creates and updates resource materials for club leaders.
- Advises and supports student leaders in planning events and managing risk.
- Serves as primary advisor to key clubs managing major events each semester such as conferences and case competitions.
- Advises club leaders on fundraising and club stewardship.
Independently resolves moderate to complex individual cases regarding MBA student affairs or student life.
- Advises students on health, wellness and safety issues, making referrals as needed.
- Answers questions and resolves issues related to polices regarding co-curricular activities.
- Answers questions, resolves issues and makes referrals regarding student life outside the classroom.
- Advises, coaches and facilitates resolution of misunderstandings or disagreements between students.
- Ensures all students feel the sense of belonging.
Administers a limited public service program, providing such services as working with outside agencies to refer students and develop programs to work in public service roles; identifying resources for student volunteer opportunities; matching student volunteers with outside public service agencies. Provides education, training and reflection opportunities to students engaged in public service.
- Advises and supports the MBA community service club.
- Ensures planning and coordination of volunteer service during orientation.
- Manages internal data system and coordinates the recording of student service hours for volunteer recognition at graduation.
Manages a large student services business or multiple services. Recommends new business opportunities. Participates in long range planning and development and new initiatives.
- Plans strategically for the current and future student services needs of over 600 MBA students annually.
- Forms partnerships and works collaboratively with other departments within the Haas School and UC Berkeley, and works with external resource providers, to ensure that student needs are anticipated, understood and met with a high level of service.
- Proposes, pilots and implements new student service initiatives to meet emerging needs.
Professional Learning and Growth
- Embraces the principle of being a "student always" by engaging in opportunities for training, workshops, seminars, continuing education pertinent to the position, or at the suggestion of the supervisor.
- Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, and belonging (DEIB) within the unit and at Haas.
- Engages in ongoing education to promote diversity, equity, inclusion & belonging by completing University sponsored certifications & training sessions (Ie: MEP Workshop, Implicit Bias Certification, LinkedIn Learning workshops, and other workshops & seminars offered by the University or Haas, as they are made available) or by engaging in external seminars & resources related to DEIB.
- Exemplifies Haas Defining Principles: students always, confidence w/o attitude, question the status quo, and beyond yourself.
- Seeks feedback through listening sessions and advising conversations with students from diverse backgrounds to ensure that their experiences and needs are heard and understood.
- Plans programming including milestone events such as orientation and graduation with cultural sensitivity and a focus on the needs of students from varied identities and backgrounds.
- Thorough knowledge of advising and counseling techniques.
- Thorough knowledge of Student Affairs / Student Life specialization.
- Excellent interpersonal skills by demonstrating a desire to promote diversity, equity, inclusion and belonging, to establish and maintain positive & professional working relationships with colleagues, students and team members.
- Service oriented, demonstrating multicultural competencies when working with diverse populations.
- Excellent analytical skills, demonstrating critical thinking skills in problem identification and reasoning.
- Works independently, with minimal supervision while demonstrating excellent multi-tasking skills. Must be able to establish priorities, meet deadlines, and work as part of a team.
- Proficiency with MS Office Suite as well as Google documents, spreadsheets and forms and can quickly and easily adapt to new technologies.
- Flexibility to work evenings and weekends for student events.
- Excellent verbal and written communication skills.
- Demonstrates active listening and displays a finesse in maintaining cooperative relationships with other departments, programs, universities, community organizations and other institutions.
- Demonstrates a high caliber of confidentiality.
- Bachelor's degree in related area and / or equivalent experience / training.
- Understanding of or can quickly learn University rules and regulations.
- Knowledge of or can quickly learn University processes and procedures.
- Knowledge of or can quickly learn University-specific computer applications.
- Master's degree in related area and / or equivalent experience / training.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary will be commensurate with experience up to $75,500.00.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=16561&PostingSeq=1