Academic Affairs Operations Manager
American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.
Provide office and facilities support for the office of academic affairs, including high level executive administrative support to the EVPAA. Maintain confidential information for the EVPAA including FERPA protected information. This includes, but is not limited to, information specific to courses, students, and faculty; curriculum;
Serve as point person for EVPAA communication, including acting as a liaison with IT, and event planning coordinating details and logistics
Working with the deans, create a process of professional development, support and growth for adjunct faculty; in addition, create faculty and course satisfaction surveys and process to assess quality of the student academic experience.
Create data reports and analyze data to provide comprehensive recommendations to the EVPAA
Create a process and coordinate student academic disciplinary action for the office of academic affairs.
Prepare and provide enrollment reporting and analysis (enrollment/attrition/persistence/completion) to the EVPAA.
Assist in the curriculum development and revision process.
Track budget for the office of the EVPAA and assist in budget planning.
Assist faculty and students with questions and concerns/
Assist with the creation, assessment and improvement relative to processes within the academic affairs office
Coordinate new hire orientation for the EVPAA.
Other duties and projects as assigned
Required Degree(s): Bachelor’s Degree
Required Field of Expertise: 3-5 Years in an executive administrative level position
Preferred Field of Expertise: Experience working in a higher education environment
Ability to identify problems, analyze data, and make recommendations
Excellent interpersonal skills
Superior organizational skills; able to prioritize
Ability to find our answers to questions and sort out the unimportant from the important
This is a full-time, exempt, benefit eligible position. Normal office hours are 8:30 am – 4:30 pm, flexible to the needs of the department. Occasional nights and weekend event work required.
Qualified applicants should save and submit a brief cover letter, current resume, and contact information for three professional references (one of which must be a current or prior supervisor) as one document. Upload the saved document into the online application.
AIC is an Equal Opportunity Employer.