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Job ID: 235398

CMS Services Manager
Tufts University

Date Posted Apr. 30, 2024
Title CMS Services Manager
University Tufts University
Medford, MA, United States
Department Comparative Medicine Services
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Research
    Administration - Academic Unit


Tufts Comparative Medicine Services (Tufts CMS) in the Office of the Vice Provost for Research provides facilities, services, and information to facilitate effective research using laboratory animals at Tufts University and Tufts Medical Center in Boston and Tufts University in Medford. Tufts CMS is also obligated to ensure that animal care procedures and animal experimentation comply with federal, state, and local regulations. The management and operation of the animal care activities of all sites are integral to the animal care and use program. All centralized facilities are located within a 2-block radius, either in Boston or Medford and house in excess of 40,000 animals daily.

What You'll Do

The CMS Services Manager, works under the supervision of the Senior Staff Veterinarian, and has a primary role in the CMS business operations, supporting technical operations and client relationships.
Responsibilities include:
  • Collaborates with internal groups to assure resources have been identified and are available
  • Works with internal and external groups to manage deadlines and client needs
  • Advocates for client interests and monitor projects for change in scope and budget in excess of $4 million
  • Supports visits and audits from external parties
  • Oversees the complex scheduling process and maintain an accurate calendar of key activities for program
     Project Lifecycle
  • Establishes and maintains partnerships with new and renewing investigators
  • Oversees and manages contract and Master Service Agreement negotiations
  • Implements timely interventions or process changes to meet department goals
  • Manages timelines and deliverables of internal and external projects
  • Ensures quality and completion of project deliverables
  • Assists in regulatory compliance inspections, audits, and investigations
  • Communicates critical information and maintain process checklists
  • Maintains process tracking records
  • Aggregates data and provides analysis on internal workflows
  • Establishes, maintains, and improves processes specific Key Performance Indicators
     Process Improvement
  • Identifies areas for improvement in current processes
  • Supports the Director and investigators in after-action reviews and addresses client concerns
  • Participates in identified process improvements

What We're Looking For

Basic Requirements:
  • Knowledge and experience typically acquired through the completion of a bachelor’s degree and six or more years of work experience in Research and Development (R&D) or Academic Research
  • Strong attention to details, deadlines, and business guidelines
Preferred Qualifications:
  • Experience in developing tracking systems for internal processes
  • Master’s degree or four years of project management experience
  • Professional certification such as PMP or PRINCE2
  • Excellent written and verbal communication skills
  • Participation in professional organizations

Pay Range

Minimum $76,900.00, Midpoint $96,150.00, Maximum $115,400.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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Contact Information

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