The American University in Dubai invites qualified applicants to apply for the position of Chief Information Officer.
The fundamental responsibility of this position is to lead a team of Information Technology Services (ITS) support staff in providing technical support to the university’s user community of 300+ faculty/staff and 2700 students
Lead, direct, and manage the Information Technology Services and provide leadership and direction by developing and articulating a clear vision of technology uses and
Develop, implement, and maintain a strategic vision and plan, working collaboratively with instructional technology
Plans, directs, coordinates, and implements new and existing technology, systems, and applications for continuous support to business and academic Oversees and guides the information technology infrastructure to maximize efficiency, productivity, and access.
Ensure the delivery of quality technology and support through effective needs assessment, and system design, and selection and implementation Interacts with internal and external customers to define needs, evaluate operations, and enact improvements and enhancements.
Oversees the development, design, implementation, and conversion to new applications, environments, and software
Develops, maintains, and evaluates policies, procedures, standards, capacity, and infrastructure required to provide flexible and cost-effective information technology services that support quality
Establish priorities in conjunction with the university’s comprehensive planning and budgeting
Develops and maintains system recovery plan in the event of power failure, damage to system, as part of the university’s Critical Response Plan.
Directs and facilitate correction of any system failures, including root cause analysis Develops a continuous information technology planning process to serve faculty, staff, students, and the community.
Provide leadership in the refinement and implementation of the university’s technology plans, including
Provides managerial direction for the full development, implementation, and refinement of all systems including the university’s integrated academic and administrative software computing
Reviews and approves systems, applications, and security specifications and standards for administrative and academic application networks and
Conceptualizes, analyzes, designs, and programs highly diverse and complex programs for administrative and academic users.
Researches alternative methods, designs, and programming concepts in an effort to keep the university at the forefront of technological
Implements and maintain a high quality, open architecture, service-based information technology infrastructure, and inform the staff of its availability and
Oversees and ensures that mandated records and reports to external oversight agencies are prepared and/or transmitted accurately, appropriately, and on a timely
Develops and monitors budgets and allocates resources within budget constraints to maximize budgeted
Initiates partnerships and linkages to business and industry entities to enhance the acquisition of, access to, and efficient use of technology
Ensures accuracy of print and online publications related to the area of
Maintain an awareness of and in-depth knowledge of current technology and products to determine appropriate specifications for equipment which may be required
Reviews and recommends contracts and services for information technology and related services and Prepares recommendations and/or contracts, as appropriate, and submits them to the administration for consideration.
Perform other duties as
Competencies and Skills Used:
Strong technical knowledge of the following:
Windows Server technologies
Email communication services such as Exchange, webmail, email security
Networking and telecommunication technologies (routers, switches, telepresence, wireless, etc.)
PC hardware, software and virtualization technologies
Operating Systems: Windows, Linux, Mac
Application software such as Microsoft Office Suite, Adobe Cloud, engineering and architecture applications
Exposure to the following is desired:
Macintosh hardware & software troubleshooting
Linux / UNIX operating system and applications
Programming Applications, enterprise backup solutions, databases, web programming tools, etc.
Great Plains Dynamics, CampusVue, SharePoint, Crystal Reports
Excellent interpersonal communication
Organization, and time management skills
Customer focused dedication to effective service
At least 4-5 years technical support in a network environment supporting various end users with at least at least 2 of those years leading technical support staff.
Technical certification or proficiency in Core Products
Strong professional recommendations
Applications will be accepted and evaluated until this position is filled.
This position is suitable for those candidates already resident and under sponsorship in Dubai.