Admissions/Financial Aid Other Administrative Departments Student Affairs
Assistant Director of Financial Aid
Worcester Polytechnic Institute
Department: Office of Student Aid & Financial Literacy
Position Status: Administrative Exempt Positions
Process financial aid applications for all entering and renewal applicants; determine eligibility for financial aid; assist in administrating federal, state and institutional aid to students and families; maintain communications with other departments on and off campus; participate in professional organizations and financial literacy programming on and off campus, and counsel students and families. Provide financial literacy programming to undergraduate and graduate students.
Advise students and parents as well as on/off campus constituencies about financial aid opportunities, procedures, college policies and eligibility requirements for aid. Must have the ability to interact with students and parents calmly and graciously under difficult situations and be capable of explaining complex and confusing regulations to students and parents.
Manage and oversee the awarding of a portion of the prospective, first year student caseload throughout the academic year including collaboration with Admissions Office on financial aid awards.
Manage and oversee the summer awarding process for undergraduate, returning students which includes reviewing financial aid eligibility, communication of awards to students via email, and working closely with Financial Aid Counselor/Loan Specialist to originate and process DL and private student and parent loans
Present information to small and large groups of students and parents on the financial aid process at various on and off campus events.
Work closely with colleagues in the Office of Student Aid & Financial Literacy as well as other departments on campus in identifying and running financial literacy education sessions on campus for WPI students and community members. This includes but is not limited to reaching out to community members to present sessions, advertise and promote sessions, working with student leaders on campus to offer programing to students that is purposeful and strategic in nature to the wants and needs our students and the community.
Analyze, evaluate and verify confidential information on students application materials for the purpose of determining levels and sources of assistance. Base decisions upon WPI, federal, and state policies governing aid distribution.
Collaborate with Admissions Office on financial aid awards to freshmen and transfer students.
Interaction with Bursars Office, students and parents to assist in reconciling students charges and credits.
Manage and oversee the Federal Work Study and Community Service Work Study Program for all undergraduate students which includes communication with students and on campus FWS supervisors, approving community service positions, working closely with WPIs Student Activities Graduate Assistant for all pre-approved community service positions including the year end Relay for Life event.
Manage and oversee the awarding of a portion of the current / returning student caseload throughout the academic year.
Collaborate with other directors in office in preparing informational literature indicating sources of aid, application dates, procedures, and policies of the institution.
Process aid adjustments for non-returnees, reduced course loads and students with enrollment changes throughout the academic year.
Assist office with taking on additional work on a temporary basis during times of staff shortages.
Assist office with search process for new staff hires (i.e. applicant review, interviews, and evaluation of candidates)
Assist office with training with new team member hires.
Excellent communication and time management skills. Experience preferred but not required: management of student federal aid programs and familiarity with financial aid computer software systems preferably SCT Banner System.
Proficient in all Microsoft Office applications.
Experience is strongly preferred. Management of student assistance awards and familiarity with financial aid computer software systems preferably SCT Banner System.
A pre-employment criminal records check is required.
Possess a comfort level with software applications and ability to quickly adapt to new technologies
Possess excellent interpersonal and customer service skills with the ability to communicate effectively and positively with a diverse population both verbally and in writing.
Demonstrated ability to work well in a team environment as well as independently.
Exhibits ability and willingness to contribute to an enthusiastic, positive work environment
Physical requirements are within the normal range of an office environment, but may include occasional lifting, carrying, pushing or pulling up to 10 pounds.
Must be able and willing to work overtime during peak times, especially during file review periods.
Willing to work at WPI events during non-business hours.
Other duties as assigned.
Hours of work: 8:00 am 5:00 pm, Monday Friday. Position is an exempt staff position which requires a minimum of 40 hours per week.
This position has an expected starting salary range of $42 45,000 per year.
Sense of humor
Sensitivity towards others
Responsive and responsible
Ability to receive constructive feedback
Posting Date: 04/26/2018
Open Until Filled: Yes
Special Instructions to Applicants:
WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.
Criminal Background Check Statement:
A pre-employment criminal records check is required.