Overview
The Director of Program Operations is responsible for the design, accuracy, and integrity of the business processes and practices of Tufts Gordon Institute (TGI) and is a vital member of the core team of Directors for Tufts Gordon Institute (TGI).
What You'll Do
• General Administration:
Responsible for the design, accuracy, and integrity of the Institute's business processes and practices, and their consistency with University and School of Engineering(SOE) and Tufts University policies and guidelines.
• Financial Management:
Be accountable for designing and driving all fiscal operations for the Institute, including:
o Development of budget plans and resource allocation in response to Institute needs and goals.
o Oversee day-to-day financial management of individual accounts and transactions, ensuring that all relevant regulations and policies are adhered to, appropriate cost controls are in place and necessary records are maintained.
o Build multi-year financial models and business plans
• Own TGI data driven performance analysis and improvement
o Analyze and report on financial and outcome performance of all programs
o Design and develop dashboards and analytic tools to enable faculty, staff, and administration to drive data driven continuous improvement
o Span business model, instructor, and course performance, including admissions and marketing
• Strategic Planning: Work closely with Institute Executive Director, Faculty, and Staff to create and successfully execute a long-term strategic plan
o May take direct project management responsibility for strategic programs in their pilot phase
o Develop proposals and coordinate approval of new programs with the University
o Develop and assure sound business models for the Institutes portfolio
o Leverage and develop deep working relationships across the university to streamline overall university workflows and outcomes
• Personnel Administration: Responsible for all Institute personnel activities, including:
o Manage departmental administrative staff and/or act as administrative supervisor in cases where administrative staff report directly to faculty.
o Work closely with School Human Resources Officer and SOE Dean’s office in administering various personnel functions
o Oversee personnel transactions for faculty, staff, students, and others.
o Partnering with ED, oversee faculty recruitment policies and procedures, and be accountable for all contracts , appointment and promotion procedures.
• Research Administration
o Manage proposal development and submittal process; supervise the staff who work closely with the PI, School of Engineering(SOE) Research Administration, and Office of the Vice-President for Research(OVPR) to ensure that agency requirements and university policies are adhered to.
o Oversee post-award processing and awards management, working closely with SOE Research Administration, OVPR, the PI and other relevant entities.
o Establish mechanisms whereby projects are managed effectively from award through project close-out, including all necessary financial reporting.
• Student Services: Take full responsibility for delivering a successful educational experience for our students (credit, non-credit, workshop participants, etc.) and faculty. Provide day-to-day oversight, ensuring that effective support is provided to the Institute's students and academic program. This includes:
o Providing administrative support for course approvals and catalog posting
o Coordinating course scheduling with university registrar
o Overseeing In class support as needed
o Overseeing course evaluations
o Coordinating student services for students.
o Overseeing degree and minor certificate approval process
• Facilities and Property
o Responsible for space planning and allocation for all faculty, staff and students.
o Ensure appropriate maintenance of all department facilities and equipment
o Serve as the Institute’s representative on all facilities and renovation projects
o Oversee and coordinate faculty and staff moves within departmental facilities
o Maintain/manage current department space and equipment inventories.
• Other duties may also be assigned
What We're Looking For
Basic Requirements
• Master’s degree or equivalent and 8-10 years of program or project management experience
• Highly proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred Qualifications
• Demonstrated leadership and supervisory skills including conflict resolution in both a higher education environment as well as for profit or non-profit organizations outside of higher education
• Excellent planning and organizational skills.
• Excellent communication skills.
• Strong financial expertise in accounting, budget planning and financial forecasting.
• Ability to work well with all Tufts colleagues
• Demonstrated ability to establish credibility and trust with diverse groups, including faculty, staff and students
• Strong expertise in complex project management.
• Strong interpersonal skills.
• Attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Strong skills with Microsoft Office suite and G Suite, Qualtrics, Zoom, and other technologies, including Canvas and Tableau
• Strong knowledge of industry standards and/or regulatory requirements.
• Subject matter expertise for area(s) of responsibility,
• Direct experience rolling out the faculty and student support for graduate level programs in higher education, from admissions through student experience while enrolled
• Direct experience developing partnerships with corporations for higher education internships and collaboration
• Ability to multi-task and manage deadlines.
Special Work Schedule Requirements
As some TGI events and activities take place on weeknights and weekends, this position will require some non-standard work hours, as needed, primarily during the academic year, so flexibility is necessary. TGI is seeking an in-person employee for this position, although some remote work can be arranged with the supervisor.
Pay Range
Minimum $103,950.00, Midpoint $129,950.00, Maximum $156,000.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
