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Job ID: 167917

Senior Director of Client Experiences and Strategic Initiatives
Stevens Institute of Technology


Date Posted Sep. 23, 2021
Title Senior Director of Client Experiences and Strategic Initiatives
University Stevens Institute of Technology
Hoboken, NJ, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Senior Executive Officer
  • Computing/Informational Services
 
 

Job Description

Job Summary:Reporting to the Vice President of Information Technologies and Chief Information Officer, the senior director of Client Experiences and Strategic Initiatives provides leadership for the business, facilities, communication, training, project and change management, IT service management, strategic planning, and governance functions of the Division of Information Technology. The senior director will provide leadership and oversight in the development of new IT costing and funding models and will oversee project management, service management, communication and training, contract negotiations, and IT procurement. This position also will provide leadership and oversight in the establishment of a new IT governance structure. Additionally, this role will occasionally be the operational lead for IT projects. As a member of the senior IT leadership team of the Division of Information Technology, Senior Director will provide strategic leadership in collaboration with other IT division leaders. This position will work with stakeholders across the university, determining policies, procedures, and strategies that address the informational and technology needs of the Information Technology division and the University. This position will coordinate the implementation activities, assessment, and periodic refresh of Stevens IT Strategic Plan. The position requires an individual with proven and considerable collaborative, strategic, executive, and departmental management experience.Description:●Leads the development, communication, and execution of Information Technology strategy in alignment with the university’s mission. Translates IT strategic goals into operational plans. Oversees the direction of Communications, Training, Contract, Project, and Service Management across the IT organization. Cultivates an organizational environment that encourages innovation, communication, diversity and inclusion, teamwork, flexible collaboration, professional development, and creative problem-solving. ●Oversees the establishment of and operations of an enterprise IT governance strategy for the University. Defines capabilities associated with how decisions are made, and what controls and enabling processes are in place to ensure that they are followed and evaluated.●Directs the administration and operation of the Client Engagement Services unit. Creates and implements a high-performance, customer-focused team that supports and strengthens IT projects and service delivery. Sets department goals and performance and accountability measures. Reassesses or redefines priorities as appropriate in order to meet IT division and University goals. Directly or indirectly supervises department staff. Evaluates performance and provides guidance and feedback to the team. Assesses need for technical and professional growth and recommends development opportunities.●Assesses the effectiveness of IT services and service delivery to key partners and stakeholders of IT. Leverage maturity strategies and frameworks towards the improvement and efficiency of service delivery across the IT organization, in addition to the adoption of best practices. Develops standard procedures for the creation of service and operating level agreements to strengthen service delivery across the IT division.●Sets strategy for IT project management. Ensures the development of a project intake process to support IT portfolio and governance objectives, including the creation and expansion of a project management office.●Refine intake strategy and prioritization framework to ensure we are solving the right problems, in the right order that will drive the highest value and impact to the business.●Implements reports/dashboards to report on technology portfolio health, projects, vendors, and financials.●Align IT, leaders and teams, on responsibilities and establish accountability for standardized processes, reporting, and governance across IT.●Shifts the budget model and culture of Information Technologies to report true IT costs, ensuring transparency into IT spending, in and outside of the Information Technologies Division. Oversees project budgets and controls expenditures in partnership with the budget analyst. Benchmarks the cost, performance, and priorities of IT function.●Oversees communication and training about technology to the university community, ensuring timely and clear strategic and operational communications to faculty, staff, and students. ●Manages the development and implementation of operating policies and procedures related to IT management procedures, resource planning, and workforce analysis while driving operational change, efficiencies, and cost savings. Oversees and facilitates human resource planning and personnel actions. Ensures the development of a methodology and strategy around managing and tracking human capital within the IT organization.●Develops and sustains strong working relationships with schools, research centers, and business partners on campus. ●Maintains comprehensive knowledge of the University, its organizational structures, academic and administrative units, and the strategic goals and objectives that underpin the operations of the IT division. Pursues and maintains professional contacts with other universities, external research entities, vendors, and professional organizations concerning existing and developing information technologies and best practices.●Performs miscellaneous job-related duties as requiredQualifications:●Bachelor’s degree and 10+ years of experience in a strategic, departmental leadership role in Client Relations, PMO, Communications, and/or IT Operations. ●Demonstrated experience in providing leadership in a complex information technology organization and supporting a clear IT vision and ability to execute decisions and establish priorities. ●Working knowledge of ITPMO processes and tool adoption, technology strategic planning and budgeting spanning the entire organization, portfolio management using various methodologies.●Deep understanding of the current and emerging project, program, and portfolio management best practices and how other fast-growth enterprises are employing them to drive digital evolution.●Strong service ethic. Superior planning and critical thinking skills.●Ability to educate and influence decision-makers and stakeholders.●Significant understanding of IT processes such as service management, change management, and business analysis.●Experience and ability to oversee, manage and prioritize budgets and expenditures.●The ability to motivate and develop staff. ●Proven ability to build and sustain effective teams.●Proven ability to build relationships with and influence external and internal partners and stakeholders of all levels.●Ability to foster a cooperative, integrated work environment and foster a diverse and inclusive community. ●Exceptional analytical, interpersonal, and communication skills. ●Experience working in a higher education environment strongly preferred

Department
Division of Information Technology

General Submission Guidelines:

In order to be considered a candidate for any job at Stevens, you must submit an online application. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.


 
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