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Job ID: 193540

Assistant Director of Ticket Operations
Auburn University


Date Posted Sep. 1, 2022
Title Assistant Director of Ticket Operations
University Auburn University
Auburn, AL, United States
Department Athletic Ticket Office
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Associate/Assistant Director
  • Other Administrative Departments
    Athletics
 
 

Job Summary
Auburn University Athletics seeks candidates for 2 positions as Assistant Directors of Ticket Operations. These positions will assist in the management and leadership of the athletic department’s ticket office and operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball and Softball).

The Assistant Directors must function in a number of leadership roles, customer service, game-day operations, sport specific ticketing operations, management for back-office ticketing software and technology and conflict resolution. Customer service is an essential responsibility of this position, selected candidate will be involved in assisting donors, faculty-staff, students, and the general public at the sales window, on the phone and through emails. This individual assists in the selection and training of all student employees. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA and SEC policies and procedures.

About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.

Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more!

Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

The official AU job title: Coordinator, Athletic Ticketing
Essential Functions
Assists in the day-to-day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
Serve as first line of supervision beyond part-time staff and student employees.
Manages all facets of ticket operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping). Including post-season tickets operations for select sport(s) and events.
Assists in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers and other assorted groups.
Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing and Communications on ticket sales plans, strategy, and timelines.
Responsible for all reporting, requests, and Equerry reports regarding select sports.
Responsible for the screening, hiring, and training ticket office student workers.
Coordinate management of the ticket office portion of the SharePoint site with Athletics OIT.
Assistant in managing Auburn Ticket Office social media accounts and strategy.
Responsible for the maintenance and distribution of ticket scanners at football and select other event, including scanner set up and distribution.
Responsible for upkeep and maintenance on all ticket related equipment; ticket printers, office printers, copy machine, postage machine, etc…
Coordinates with Tiger Paws, Cheerleaders, Letterman and other campus/off-campus groups and their ticketing needs.
Travel to select events to administer and distribute player/coach/administrator tickets and will call.
Responsible for compliance to all state, University, NCAA, and SEC rules regarding ticket sales and distribution


 
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Contact Information

 
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