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Job ID: 209923

Assistant Director of Program Operations, Tavitian Scholars Program - The Fletcher School
Tufts University

Date Posted Apr. 28, 2023
Title Assistant Director of Program Operations, Tavitian Scholars Program - The Fletcher School
University Tufts University
Medford, MA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Teaching & Learning


The Fletcher School is the United States' first professional graduate school of international affairs. Since 1933 Fletcher's multidisciplinary education in international relations, law, and business, has prepared the world's leaders to become innovative problem-solvers in government, private sector, and non-governmental organizations.


The primary aim of The Fletcher School is the same as it was when conceived by its founders in 1933: to offer a broad program of professional education in international relations to a select group of graduate students committed to maintaining the stability and prosperity of a complex, challenging and increasingly global society. Our mission remains (a) To educate professionals from around the world and to prepare them for positions of leadership and influence in the national and international arenas; (b) To increase understanding of international problems and concerns through teaching, research and publications; and (c) To serve local, national and international communities in their search to develop relationships of mutual benefit, security and justice in an increasingly interdependent world.


Executive Education at Fletcher

Since its founding, The Fletcher School has prepared leaders to tackle the world's most pressing challenges. Our alumni serve in the highest levels of leadership in the public, private, and non-profit sectors. They are ambassadors and advisors, respected voices from distinguished media outlets, heads of global non-profit organizations, and leaders of some of the world's largest companies. Today we continue this tradition of training global leaders in diplomacy, law, business, and economics through our executive education programs, in which members of our distinguished faculty prepare international professionals to know and navigate the world.


Tavitian Scholars Program

For nearly 25 years, the Tavitian Scholars Program at The Fletcher School has supported a cohort of mid-career Armenian public servants to complete a residential executive training program at Fletcher over the course of one semester. Scholars take a curated set of courses taught by Fletcher’s world-renowned faculty and engage in networking and co-curricular experiences both on and off campus. Alumni of the program serve in various roles across Armenia’s public institutions, from the Central Bank to the President’s Office, to the Ministries of Foreign Affairs, Justice, Economy, Defense, and more.


The Fletcher School seeks to fulfill its mission in the most environmentally sensible way possible. We are also committed to increasing the diversity of our administrative staff. Members of under-represented groups are strongly encouraged to apply.

What You'll Do

This is a one-year limited term position with potential for renewal. 

As a member of the Fletcher Executive Education team, this position  of Assistant Director of Program Operations, Tavitian Scholars Program will coordinate the development and delivery of the Tavitian Scholars Program, a high-level executive training program for mid-career Armenian public servants. They will serve as the main point of contact for program sponsors, faculty, and participants and will ensure that all program components come together seamlessly.


Essential Functions:

  • Plan and coordinate program logistics, including course schedules and classrooms, accommodations, living stipends, and special events (cohort dinners with guest speakers, orientation, closing ceremony, etc.). Coordinate program expenses and ensure budgets are up-to-date and followed.
  • Serve as the main point of contact for selected participants, answering or forwarding academic and logistical queries and managing registration and participant support before, during, and after the program. Coordinate weekly email updates to the Scholars cohort with information about the program and news and events of interest to the group.
  • Nurture partner relationships. Work closely with program sponsors throughout the program development and delivery stages to ensure partner objectives and expectations are met. Coordinate bi-weekly newsletter for program sponsors with updates on the program and community.
  • Coordinate faculty participation in the program, including identifying and onboarding faculty and teaching assistants for program courses, as well as coordinating guest speakers to join for special events.
  • Coordinate a professional development trip to Washington, D.C., including scheduling engaging educational and networking sessions and securing transportation, meals, and accommodations.
  • Create and administer individual course and program-wide evaluations. Draft and circulate summary reports with highlights and suggestions for improvement.
  • Enhance participant engagement by fostering community development, networking, and collaboration. Contribute to the holistic learning experience and cultivate a community of lifelong learning across Tavitian Scholars Program participants and alumni.

What We're Looking For

Basic Requirements:

  • Knowledge and experience as typically acquired through the completion of a Bachelor’s degree in related discipline and 3-5 years of experience in higher education or program/project management.
  • Extraordinary project management skills and attention to detail. Proven track record of independently managing projects and processes.
  • Extraordinary communication and people skills. Demonstrated skills in high quality service delivery, relationship management, and verbal and written communication.
  • Adept at working with different stakeholders, including program sponsors, participants, staff, and faculty, and building relationships across a complex matrix organization.
  • Demonstrated skills in student engagement and support.
  • Ability to work with limited supervision in a fast-paced multilateral environment.
  • Proven ability to manage multiple priorities and deliver results on a deadline.

Preferred Qualifications:

  • Familiarity with public administration, international affairs, and global challenges.
  • Demonstrated experience creating and delivering executive-level training experiences.
  • Ability to work effectively with faculty.
  • Experience facilitating trainings, workshops, and meetings.
  • Experience with Microsoft Teams and or other project management software.
  • Familiarity with tools and emerging technologies for learning, including Canvas LMS and interactive tools for assessments and presentations.
  • Master’s degree in higher education, international affairs or related discipline
  • 5-8 years of experience working in higher education or with mid-career learners

Attributes of Successful Team Member:

  • Resourceful, flexible, and diplomatic.
  • Strong sense of personal and team accountability.
  • Client-focused, with proven ability to develop trusting working relationships with colleagues and business partners with high expectations.
  • Deep interest in leadership development, higher education and creative learning models.
  • Team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, often ambiguous, environment.

Pay Range

Minimum $51,400.00, Midpoint $64,250.00, Maximum $77,100.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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