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Key Responsibilities

• Design, develop, test and implement automation solutions for the approved processes based on best practices.


• Maintain and monitor the performance of the implemented solutions and perform troubleshooting if required to ensure the solutions continue to operate efficiently and effectively.


• Assist in developing and implementing dashboards, reports and visualizations for tracking and monitoring of Division’s key performance indicators.


• Facilitate/ conduct training and provide guidance to various process owners and end users in the usage of the implemented solutions.


• Execute divisional events and activities that focus on automation of best practices.


• Participate in User Acceptance Testing for any system enhancement or upgrade arising from process improvement initiatives.


• Assist in developing and implementing document control system and managing document revisions to ensure latest version of standard operating procedures (SOPs), process flow diagrams and policies are available.


• Assist in managing POD SharePoint and provide guidance to Team Representatives on development of Teams/Committees sub-sites and document maintenance on POD SharePoint.


• Provide secretariat support for appointed committees/workgroups, support division’s activities and meet the division’s administrative needs.


• Undertake any other duties assigned by the Director or supervising officer to ensure efficient operation of the Division.

Job Requirements

• Good University Degree, preferably in Computer Science/Information Technology, with at least 5 years of work experience in a similar education or corporate environment.


• Knowledge in information system on data collection, data mining and using appropriate tools and techniques for analysis will also be an added advantage.


• Working knowledge and experience in process automation tools such as Robotic Process Automation (RPA) would be highly desirable.


• Possess an open mind and be able to adapt to a fast-changing environment.


• Have strong project management skills and attention to detail, and willing to take on responsibilities in a dynamic environment.


• Able to manage projects, including creating project plans, tracking progress, and reporting on results.


• Ability to effectively communicate with a wide range of individuals in a diverse community and possess the confidence to front different parties.


• Ability to work as a team member among multiple stakeholders and exhibit leadership skills.