Associate Vice President Auxiliary Services
15 hours ago(4/11/2018 12:10 PM)
Number of Openings
Type of Search
Who May Apply
This position is open to all qualified applicants.
Assigned Months per Year
The University of St. Thomas invites qualified candidates to apply for an Associate Vice President within Auxiliary Services.
Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission statement.
JOIN OUR COMMUNITY
The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:
Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
Medical, dental, and vision options
Employer-paid disability, life, and AD&D benefits
The Associate Vice President of Auxiliary Services serves as a key institutional leader. This position plans, directs and coordinates the programs and policies for auxiliary service operation units of the University, including Dining Services, Public Safety, Parking Services, Campus Stores, Campus Mail, Printing Services and Conference and Event Services. This position will indirectly oversee a staff of approximately 150 employees with overall department revenue exceeding $25 million.
Reporting to the Vice President of Business Affairs/CFO, the AVP leads the auxiliary service units in setting goals and objectives that produce revenue in a customer-oriented culture consistent with the University mission and strategic plans. The objectives of the position emphasize visioning, quality, productivity, establishing standards, goal attainment, strong financial performance and development of a high-performing workforce. This position is also the thought leader of the institution related to the addition or expansion of revenue generating products and services in the University’s auxiliary service portfolio. Constantly scanning other colleges, universities and for profit campuses in addition to developing independent ideas, this position develops and evaluates ideas on additional products, services and units that could generate revenue and benefit faculty, staff and students.
Formulate annual operational and capital budgets and long-range budgets. Perform monthly budget analysis and prepare/review financial reports. Develop and implement strategies to improve efficiency, increase revenue, and manage costs.
Monitor and evaluate the activities of the various units to ensure quality of service and adherence to standards. Communicate and interpret administrative and operational policies and procedures. Develop new policies and procedures when needed.
Recruit and develop high-performing directors, set performance standards and expectations, and provide feedback. Respond to customer service issues, appeals and requests that are not resolved at the unit director level. Foster a culture of service excellence and motivate unit directors to continually review administrative operations to ensure efficiency, customer focus and timeliness of service.
In concert with unit directors, develop marketing strategies to drive revenues and advertise services. Seek feedback from customers to improve services. Expand and develop services and programs both on and off campus. Review potential new business opportunities and partnerships.
In concert with unit directors, develop annual goals and strategic plans. Ensure that sub-unit goals are congruent within Auxiliary Services and with the University’s overall goals and strategic plans.
Plans and evaluates the performance of unit directors. Establishes performance requirements and personal development targets. Monitors performance and provides coaching for performance improvement and development. Provides and/or recommends compensation and other rewards to recognize performance. Takes disciplinary actions, including termination, to address performance deficiencies, in accordance with existing human resources policies and procedures
Actively research emerging and successful trends nationwide in auxiliary products and services, analyze applicability and opportunity for the University to implement these concepts with a revenue generating and customer service focus.
Assist unit directors in defining key performance indicators and developing appropriate outcome-based assessments to evaluate programs through satisfaction, performance, and needs, in order to drive continuous improvement.
Bachelor’s degree in Business Management, Accounting, Hospitality Management or related discipline
Ten years of progressive management experience to include direct experience leading or overseeing a large dining service/food service operation or a revenue generating operation in excess of $10 million
Master’s degree in Business Administration, Hospitality Management or a related discipline
At least five years of director-level or above experience in a for profit hospitality or auxiliary services in a higher education setting
Working knowledge of Banner and CBORD systems
Advanced knowledge of budget modeling, budget development and financial analysis, along with knowledge of accounting practices
An equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be considered.
HOW TO APPLY
On the University of St. Thomas Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.
The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website at www.stthomas.edu/jobs.
The University of St. Thomas is an Equal Opportunity Employer