Job Summary
The incumbent is responsible for promotion of student engagement, retention, and achievement. He/she blends visionary leadership, interpersonal skills, and analytical prowess, combined with an in-depth understanding of the challenges and opportunities unique to online and traditional education, and serves as an advocate for student needs.
Knowledge Skills and Abilities
Knowledge of student engagement, retention, and achievement concepts, practices, and procedures
Excellent communication skills, verbal, written, and interpersonal
Skilled in the use of educational technologies and learning management systems (LMS) to enhance student experience
Strong leadership and team management skills with the ability to motivate and inspire.
Ability to develop and execute student success initiatives that will yield measurable improvements in student engagement and completion rates
Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to collaborate and effectively work with varied constituents
Essential Job Functions
• Develops and implements holistic student success strategies that drive engagement and
progress throughout the online and traditional STEM MBA program
• Establishes effective onboarding processes for new students
• Oversees the creation of academic and non-academic support programs, such as tutoring,
mentorship, career services, and networking opportunities
• Collaborates with faculty to identify at-risk students and develop personalized intervention plans to improve outcomes
• Collects and analyzes data on student performance and satisfaction to continually refine student
success initiatives
• Engages in continuous dialogue with students to understand their experiences and gather
feedback for program enhancements
• Ensures that the online and traditional STEM MBA program remains competitive and relevant by
staying abreast of industry trends and advancements in online and traditional education
• Fosters inclusivity and diversity within the online and traditional learning community, ensuring
equitable access to resources and support for all students
• Coordinates with marketing and admissions departments to align student success narratives
with recruitment efforts and to promote the value proposition of the online and traditional STEM
MBA program
Qualifications
Minimum Education Master’s in Business Administration, or a related field, reflecting an understanding of both academic and business environments.
Minimum Experience A minimum of five years’ experience in higher education administration, specifically in student services or program management within an online and traditional learning context.
